Atlantic apara o tlale believe that online shopping should be as secure as shopping in a store. Payments made via the website are encrypted, and are carried out by external and secure payment agencies. We do not have access to any of your details relating to debit or credit cards or other banking information. We respect your privacy and assure you that we only share your information if you have given us permission to do so. Please read the Policy and feel free to Contact Us if you have questions.

Absolutely. You are allowed to exchange your Atlantic Apara o tlale items at any of our store, provided you have your order email or invoice and the items you would like to exchange to is available at the store, and that the items are in a resalable condition. Unfortunately, no refund will be made in stores.

Once payment has been successful, you will receive a system-generated email/SMS/Whatsapp confirming your order details and that the order was successfully processed Please note that the order confirmation email/SMS/Whatsapp is only a confirmation that your payment has been accepted. As part of our service, we will keep you up to date on the progress of your order. You will receive an email confirming that your products have been picked, packed and have left our warehouse.

• If you have a problem with the delivery of your order, please contact our Customer Service Team who will be able to help you

• Once we have received and processed your returned item/s, and if a refund is approved, our Customer Service Team will get in touch with you to get the account details that you would like the monies refunded to. Please allow up to 14 working days for the amount to appear on your payment card, and if after this time you have not received your refund please contact our Team, and we will investigate further.

Yes, lay buys are only available in stores. The lay buy is valid for 3 months and may not be extended, and you are required to pay a 30% deposit of the total value of your goods. Please note Lay-bys are only available in-stores & not online

We do apologize for the inconvenience ... If you are having problems with accessing the site then please get in touch with our Customer Service Team who will be able to help you. To help us solve the problem, please include as much information as possible about the difficulties you are experiencing.

Yes, by creating an account with us you can save multiple delivery addresses in your account. We are however unable to deliver to certain addresses, including Post Office Boxes, Hospitals, Airports, and Prisons